Refund & Return FAQs

RETURNS AND EXCHANGES

I WANT TO RETURN/CANCEL MY PURCHASE. WHAT DO I DO?

If you are not 100% satisfied with your purchase, you can return your item(s) for store credit only. This also applies to cancelled orders outside of the 24 hour time frame. Returns must meet the criteria below by reaching out to us within 7 days of when your order was received. You must obtain a return authorization via email from us before proceeding. Once you receive authorization, the item(s) must be shipped to us within 7 days.

  • Item(s) must be in original packaging with all tags, unworn, unwashed and undamaged. 

  • All Black Friday, Cyber Monday and Flash sale items are final sale.
  • Original shipping charges are non-refundable. 

  • You are responsible for all return shipping charges. We are not responsible for lost or stolen return packages - please send using a tracked shipping method.

  • If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.

  • If you receive an incorrect or damaged item, please notify us within 10 days of delivery by using the contact form.

I WANT TO EXCHANGE MY PURCHASE! WHAT DO I DO?

If you are not 100% satisfied with your purchase, you can exchange your item(s) if they meet the criteria below by reaching out to us within 7 days of when your order was received. You must obtain an exchange authorization from us before proceeding. To do this, fill out the form. Once you receive authorization, the item(s) must be shipped to us within 7 days.

  • US & International exchanges are responsible for all return shipping charges. We are not responsible for lost or stolen return packages - please send using a tracked shipping method.

  • Item(s) must be in original packaging with all tags, unworn and unwashed. 

  • If your exchange does not meet the conditions outlined above, we reserve the right to refuse an exchange.

  • If you receive an incorrect or damaged item, please notify us within 4 days of delivery by using the form

IMPORTANT DISCOUNT INFORMATION:

First time order discount codes are eligible for exchanges, no refunds.
Discount codes can not be applied after the customer has checked out.
Discounts can not be applied to past or previous orders.
No price adjustments can be made for prior orders.

ALL SALE ITEMS FROM BLACK FRIDAY & CYBER MONDAY ARE FINAL SALE - NO RETURNS, EXCHANGES OR PRICE ADJUSTMENTS. 

Please reach out via our contact page with any further questions.

*BLACK FRIDAY AND CYBER MONDAY SALES ARE FINAL SALE. NO RETURNS, EXCHANGES OR PRICE ADJUSTMENTS.

MY ITEM IS FAULTY/DEFECTIVE! WHAT DO I DO?

We can only refund in full faulty, defective or incorrect items. The item(s) of return must be shipped within 4 days of receiving your purchase. No exceptions. If you have received faulty merchandise please contact us with your order number and photographic evidence.

I WANT TO CANCEL MY ORDER! WHAT DO I DO?

Orders must be cancelled within 24 hours of purchase for a refund. After 24 hours, only store credit will be offered. 

RETURNED TO SENDER / REFUSED PACKAGES

Orders refused, deemed undeliverable or facing any changes in the destination's mailing service will be returned to us where any customs fees or return shipments fees will be deducted from your refund, in addition to a $15 restocking fee. This refund will be processed as store credit in accordance to our policy. We will contact the customer via email one time before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.

We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.

E-GIFT CARDS

E-gift cards are not physical cards, they are sent digitally via email with a unique code that is redeemable at checkout.

E-gift cards do not expire.

E-gift cards are non-refundable and cannot be redeemed for cash.

Discount codes cannot be applied to purchasing an e-gift card.

When using an e-gift card, the full value is applied.

If your order total exceeds the value remaining on your e-gift card, you can pay the balance using standard payment methods.

If your order total is below the value of your e-gift card, the remaining balance may be used on a future order, using the same code.